Privacy Policy

This Privacy Policy describes how Lumy Commerce LLC ("Lumy," "we," "us," or "our"), a limited liability company registered in the State of Wyoming, United States, collects, uses, shares, and protects personal information of visitors and customers of our portfolio brands.

This policy applies to:

• This website at lumycommerce.com
• Customer transactions processed under "LUMY COMMERCE LLC" as the merchant of record
• Communications you initiate with Lumy directly

Each portfolio brand operated by Lumy (such as Glory Parfemi) maintains its own brand-level privacy policy that governs activity on its specific website. This policy applies in addition to, and not instead of, those brand-level policies.

1. Information We Collect

Information you provide

When you contact us, place an order through one of our portfolio brands, or otherwise interact with our services, we may collect:

• Identification data: name, email address, phone number, postal address
• Transaction data: order details, payment information (processed by our payment partners — we do not store full card numbers), shipping and billing addresses
• Communications: messages you send to us via email or contact forms

Information collected automatically

When you visit lumycommerce.com, we may automatically collect limited technical information:

• IP address and approximate location (country, region)
• Browser type, operating system, device information
• Pages visited, time spent on the site, referral source

This site uses minimal first-party analytics. We do not use third-party advertising trackers on lumycommerce.com.

2. How We Use Information

We use personal information to:

• Process and fulfill orders placed through our portfolio brands
• Communicate with you about transactions, support requests, and customer service
• Comply with legal obligations, including tax, accounting, and anti-fraud requirements
• Detect and prevent fraudulent transactions, chargeback abuse, and unauthorized use
• Improve our services and the performance of our portfolio brands

3. Payment Processing

Lumy Commerce LLC acts as the merchant of record for transactions on its portfolio brands' websites. This means that when you make a purchase, the charge on your card statement may appear as "LUMY COMMERCE LLC" or a similar descriptor.

Payment data is handled by PCI-DSS compliant third-party payment processors (such as Stripe, Inc.). We do not store full credit card numbers, CVV codes, or other sensitive payment data on our servers. For details on how Stripe processes payment data, please see Stripe's Privacy Policy.

4. Sharing of Information

We share personal information only with:

• Service providers who help us operate our business — including payment processors, shipping carriers, email service providers, and customer support tools — bound by contractual confidentiality obligations
• Portfolio brands operated by Lumy, where information is required to fulfill an order or provide customer service
• Legal authorities, where required by law, court order, or to protect our rights and the rights of others
• Successors, in the event of a merger, acquisition, or sale of business assets

We do not sell personal information to third parties.

5. International Data Transfers

Lumy Commerce LLC is registered in the United States. Our portfolio brands serve customers primarily in the European Union and the Western Balkans. By using our services, you understand that your personal information may be transferred to, stored in, and processed in jurisdictions outside your country of residence, including the United States.

Where required by applicable law, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect cross-border data transfers.

6. Your Rights

Depending on your jurisdiction (for example, if you are a resident of the European Union, the United Kingdom, or California), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request portability of your data in a machine-readable format
• Withdraw consent, where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@lumycommerce.com. We will respond within 30 days.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, and regulatory requirements. Transaction records are typically retained for at least 7 years to comply with US tax and accounting obligations.

8. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revisions. Material changes will be communicated through our website or by direct notification where appropriate.

11. Contact

For privacy-related inquiries, contact us at:

Lumy Commerce LLC
[Your Wyoming Registered Agent Address]
Wyoming, USA

Email: privacy@lumycommerce.com
General: info@lumycommerce.com