This Refund Policy describes how Lumy Commerce LLC ("Lumy") and its portfolio brands handle refunds, returns, and cancellations for purchases processed under "LUMY COMMERCE LLC" as the merchant of record.
· You have 14 days from receiving your order to request a return.
· Items must be unused, in original condition and packaging.
· Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned items.
· Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
This policy applies to all purchases made through Lumy's portfolio brands where the charge appears as "LUMY COMMERCE LLC" on your card statement.
Each portfolio brand may have additional brand-specific terms (for example, restrictions on returning opened fragrance bottles for hygienic reasons) which will be clearly presented at the time of purchase on the brand's website. Brand-level terms apply alongside this policy.
You may request a return within 14 calendar days from the date you (or a person authorized by you) received the order. After 14 days, returns are accepted only at our sole discretion.
To be eligible for a return, items must be:
Items that show signs of use, damage not caused by us, missing parts, or alterations may be refused or refunded only partially.
The following items are generally not eligible for return:
To initiate a return:
Customers are responsible for the cost of return shipping unless:
In such cases, we will provide a prepaid return label or reimburse reasonable return shipping costs upon receipt of the proof of payment.
Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund within 3 business days.
If approved, refunds are issued to the original payment method used for the purchase. Processing time depends on your card issuer or payment provider, but is typically 5–10 business days.
The refund amount will reflect:
If you wish to exchange an item, the fastest method is to return the original item for a refund and place a new order separately. If the item you want is back in stock or available in a different size/variant, we will assist with an exchange where logistically feasible.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 72 hours of delivery at billing@lumycommerce.com with:
We will arrange for a replacement, repair, or full refund (including original and return shipping) at no cost to you.
You may cancel an order before it has been shipped by contacting billing@lumycommerce.com as soon as possible. Once the order has been shipped, the standard return process applies.
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, in accordance with Directive 2011/83/EU on consumer rights. To exercise this right, send a clear statement of withdrawal to billing@lumycommerce.com. Refunds will be issued within 14 days of our receipt of the returned goods.
This statutory right is in addition to, and not in place of, the return rights described in this policy.
Before initiating a chargeback with your card issuer, please contact us at billing@lumycommerce.com. We are committed to resolving legitimate refund and billing concerns quickly — typically within 24 hours. Direct contact is faster than the chargeback process and protects your card issuer relationship.
Lumy Commerce LLC — Refunds & Billing
[Your Wyoming Registered Agent Address]
Wyoming, USA
Email: billing@lumycommerce.com
General: info@lumycommerce.com